March 2026 - Support Desk Analyst (Level 1/2)
Come and join our Customer Success Team!
Support Desk Analyst (Level 1/2)
Location: Telford (office-based with some home working)
Salary: £30,000
Hours: 08:30 – 17:00, Monday to Friday (flexible working supported)
Join a growing Customer Success team in a well-established software business
We’re looking for a Support Desk Analyst to join our Customer Success team in Telford. This is an ideal opportunity for someone with experience in a help desk or customer service environment who wants to build their technical skills and develop into Level 2 support.
You’ll be joining a small, friendly team within a successful, award-winning software company with over 20 years of heritage. We pride ourselves on delivering excellent service and building long-term relationships with our customers.
What you’ll be doing
- Providing first and second line support to our customers
- Logging, investigating and resolving support queries
- Escalating more complex issues where needed
- Working closely with colleagues to ensure a smooth customer experience
- Learning and developing your technical knowledge over time
- Following internal processes to maintain high service standards
About you
You don’t need to know everything on day one, but you should bring:
- Experience in a software support help desk or customer service role
- Strong communication skills and a friendly, professional manner
- A genuine interest in developing your technical skills
- Good problem-solving ability and attention to detail
- A team-focused mindset with a willingness to learn.
Why join us?
- £30,000 salary with personal development plans
- Modern offices in Telford
- Flexible working culture (with some home working available)
- Opportunity to grow from Level 1 to Level 2 support
- Work in a small, supportive team where your contribution matters
- Be part of an award-winning software business with a 20-year track record
- International exposure through our sister company in Australia (including potential travel opportunities to Europe and the US)
- A range of additional company benefits.
Our values
We’re proud of the way we work. Our team is built around:
- Being honest and open with ourselves and our customers
- Following our processes to deliver consistent quality
- Putting customers first in everything we do
- Giving back to the community.
Interested?
If you’re looking for a role where you can develop your skills, be part of a supportive team, and make a real difference to customers, we’d love to hear from you. Apply using the form above.
