SUPPORT PERFORMANCE CHARTS
The last 6 months of data is shown here and updates can be viewed each month on our blog at blog.start-software.com
PROBLEMS SOLVED ANALYSIS
|
Month |
In time (%) |
In time (H) (%) |
In time (total) |
In time (H) (total) |
Total solved |
|
2020-03 |
87.21 |
94.48 |
409 |
154 |
469 |
|
2020-02 |
83.84 |
91.76 |
415 |
156 |
495 |
|
2020-01 |
90.31 |
95.29 |
503 |
182 |
557 |
|
2019-12 |
84.47 |
90.74 |
370 |
147 |
438 |
|
2019-11 |
85.65 |
93.06 |
531 |
201 |
620 |
|
2019-10 |
84.62 |
92.46 |
616 |
233 |
728 |
|
|
|
|
2844 |
1073 |
3307 |
PERFORMANCE - MONTH BY MONTH
This is a live chart showing how quickly we solve customer problems and answer customer queries:
- The blue line shows how well we do for all problems and queries.
- The red line shows high priority issues - the ones where a customer system is down or a critical problem has arisen.
You can see that we have stored statistics since 2003!
LAST 12 MONTHS IN DETAIL
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