SUPPORT PERFORMANCE CHARTS

 

The last 6 months of data is shown here and updates can be viewed each month on our blog at blog.start-software.com

 

PROBLEMS SOLVED ANALYSIS

 

Month

In time (%)

In time (H) (%)

In time (total)

In time (H) (total)

Total solved

2020-03

87.21

94.48

409

154

469

2020-02

83.84

91.76

415

156

495

2020-01

90.31

95.29

503

182

557

2019-12

84.47

90.74

370

147

438

2019-11

85.65

93.06

531

201

620

2019-10

84.62

92.46

616

233

728

 

 

 

2844

1073

3307

 

PERFORMANCE - MONTH BY MONTH

 

This is a live chart showing how quickly we solve customer problems and answer customer queries:

  • The blue line shows how well we do for all problems and queries.
  • The red line shows high priority issues - the ones where a customer system is down or a critical problem has arisen.

 

You can see that we have stored statistics since 2003!

LAST 12 MONTHS IN DETAIL