SUPPORT PERFORMANCE CHARTS

 

The last 6 months of data is shown here and updates can be viewed each month on our blog at blog.start-software.com

 

PROBLEMS SOLVED ANALYSIS

Month

In time (%)

In time (H) (%)

In time (total)

In time (H) (total)

Total solved

2016-12

86.14

90.00

373

99

433

2016-11

88.18

89.42

470

93

533

2016-10

87.30

90.83

426

109

488

2016-09

89.11

93.41

409

85

459

2016-08

90.55

98.70

412

76

455

2016-07

92.66

95.88

480

93

518

 

 

 

2570

555

2886

 

PERFORMANCE - MONTH BY MONTH

 

This is a live chart showing how quickly we solve customer problems and answer customer queries:

  • The blue line shows how well we do for all problems and queries.
  • The red line shows high priority issues - the ones where a customer system is down or a critical problem has arisen.

 

You can see that we have stored statistics since 2003!

LAST 12 MONTHS IN DETAIL