Telephone Support

If you need help or support on any of our products or services, call our friendly staff on 0845 612 2402 or send us an email. We're happy to help!

Support Status

startsupport: 10:57: Client has replied to a high priority question [ID 9022] - on time (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

startsupport: 10:26: Elaine has replied to a medium priority question [ID 9025] - on time (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

startsupport: 10:25: A client has phoned in a bug report [ID 9025] (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

startsupport: 10:06: New problem recorded on our bug Tracker [ID 9024] (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

startsupport: 10:46: Software query from customer [ID 9023] (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

startsupport: 10:38: Customer has asked for help [ID 9022] (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

startsupport: 10:06: Bug fixed! Robin just fixed a bug (medium priority) for a customer [ID 9019]. It was solved on time (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

startsupport: 09:53: Robin has replied to a high priority question [ID 9020] - on time (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

startsupport: 09:15: Bug fixed! Robin just fixed a bug (medium priority) for a customer [ID 9021]. It was solved on time (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

startsupport: 09:14: New problem recorded on our bug Tracker [ID 9021] (Tracker auto-Tweet) (Mon, 06 Feb 2012)
>> Read more

Log in to our Support Extranet

If you have a support contract with us, you can log in to our support site to log problems, view the status of projects and check records of visits we have made to your site.

 

Click here to log in to the Support Extranet.

 

If you have forgotten your login or password, please ring the office.

Support by PC Remote Control

Method 1 (Windows PC only)

Please click here to connect to LogMeIn Rescue so that we can connect to your PC.

 

When you click, you will be asked for a 6-digit code.  Call us on 0845 612 2402 if you do not have this code to hand.

Method 2 (works on all Windows, Mac and Linux PCs)

We can remotely control your PC and offer you help if you log on to our PC remote control support facility.

 

Click here to connect to the support queue.

 

Once you have clicked, if we are busy helping others you may be told that you are in a queue.  Please ring us if you haven't moved up the queue within a minute or so.

 

Finally, as this is a remote control system please don't leave anything on the screen that you'd rather we didn't see!

Support Contract Expired?

If your support contract has expired, you are missing out on:

 

  • free telephone support
  • free support by remote control
  • software updates
  • special offers and discounted pricing

Contact us now to restart your support programme.