Severn Valley Window & Door Ltd undertakes all types of installation and maintenance work for metal and UPVC windows. They also supply and maintain high quality metal doors, locks and secure entry systems, window films, and other products.
Severn Valley have run their business successfully for 27 years but their systems for processing orders and invoices had started to show their age.
After discussing requirements with Start Software, Severn Valley decided to use the Tracker system as the basis of their solution with specific customisations for their unique way of operating.
Severn Valley's Director and General Manager Tony Edginton said, "We had been using a tried and trusted approach of paper and spreadsheets for years and we knew it was time to change."
He added, "It was a big change for us to switch to a system that kept all customer, order and invoice data together. It took time to bed in but the benefits now are enormous."
Since the system was first installed, many improvements have been added. One of these is an integrated wall-mounted scheduling tool that gives the office manager and the team instant visibility of the work in progress and planned for the future weeks and months.